Delivery Policy

Areas Served

Arrangements from Mt. Washington Florist can be delivered anywhere in the Greater Cincinnati and Northern Kentucky area.

Delivery Fees

Local delivery is $13.95 and any deliveries requiring priority status will incur a $16.00 delivery fee. Delivery charges are added to the price of the arrangement.

Holiday Delivery

We are closed on these holidays: New Years Day, Easter, Mother's Day, Memorial Day, Fathers Day, Independence Day, Labor Day, Thanksgiving and Christmas.

Same Day Delivery

If you order by 2:00 pm EST for Local areas, 10:00 am for all other areas, we can typically deliver the flowers the same day Monday through Friday. For same day service on the weekend please order by 10am on Saturday.

Specific Times

We are unable to guarantee delivery at a specific time, unless it is for a funeral service. For all other orders, you many request a time frame in the special instruction box when ordering (morning or afternoon), and we will do our best to accommodate your request.

Delivery Times

Normal delivery times are 9am-6pm daily. During major holidays such as Valentine's Day and Mother's Day, delivery hours may be extended as needed. 

Funeral Homes

These orders are our very highest priority. Please put the first and last name of the deceased in the "Recipient Information" section and include any additional details in the "Comments (or Instructions)" section. If you have ordered too late to make the funeral service we will call to let you know quickly so that you can make other arrangements or have something sent to the home of the family. If you have selected a delivery date that is before the actual viewing, we will deliver to the viewing per the funeral home's instructions.

If no one is home...

Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery driver may leave the gift in a safe place for the recipient to retrieve when they return, such as on their porch or with a neighbor, or leave a message for the recipient to call to arrange for re-delivery. In either case, a door tag will be placed on the recipient's door indicating where the arrangement was left or requesting they call to schedule re-delivery. Please provide a valid phone number for the recipient in case we have any issues making the delivery.

Incorrect Addresses

If the recipient's address is incorrect and delivery was attempted to the address, there is a $12 address correction fee. We are not responsible for deliveries made to incorrect addresses submitted to us by the customer. If such a delivery is made, the customer assumes responsibility for the entire purchase.

Canceling or Changing an Order

Same-day orders are processed immediately, and usually cannot be changed. Due to the urgent nature of our delivered products we are unable to cancel or change orders already in process at our shop, en route or delivered. To cancel or change an order that has not been processed, please call immediately. 

Recipient may be contacted

In some cases, we may contact the recipient to ensure he/she will be home to accept the delivery. We will also attempt to contact the recipient if the arrangement is left with a neighbor or elsewhere.

Request to leave item at door

The customer assumes all liability for requests to leave arrangements. We highly discourage special instructions requesting delivery to a doorstep, porch, yard or any location where the recipient cannot accept the arrangement themselves. We cannot be held responsible for missing or faulty product due to this special request.

Recipient refusal of delivery

If the recipient refuses to accept a delivery, you may be held fully liable for the cost of the gift.

Card Messages

The message that you write in the "Card Message" field is the message that is sent with the gift. If a signature is not included with your message, we will add your name at the bottom so the recipient knows who was so kind as to send such beauitful flowers. We do not include any billing information with your order with the exception of funeral orders in which case we include the name and mailing address of the sender to make it easy for the family to send acknowledgements.